Introduction

This privacy policy informs you, our patient, about how we collect and utilize your personal information, including health details, within our practice. It outlines when and why your consent is necessary for the use and sharing of this information.

Why and when your consent is necessary

When you register with our practice, you consent to our GPs and staff accessing and using your personal information to provide optimal healthcare. Only authorized personnel involved in your care will have access to this information. Any additional uses will require your explicit consent.

Why do we collect, use, hold, and share your personal information?

We collect your information to deliver healthcare services effectively. This includes managing your health, handling financial transactions, conducting practice audits, and facilitating staff training.

What personal information do we collect?

We collect:

• Personal details like names, date of birth, addresses, and contact information.
• Medical information such as medical history, medications, allergies, immunizations, and family history.
• Medicare number, healthcare identifiers, and health fund details when applicable.

Dealing with us anonymously

You have the option to interact with us anonymously or under a pseudonym, except where impractical or required by law.

How do we collect your personal information?

Information is collected during:

1. Initial appointments and registrations.
2. Medical consultations and through My Health Record.
3. Correspondence via email, SMS, online appointments, or social media.
4. Other sources like guardians, specialists, and healthcare providers.

When, why, and with whom do we share your personal information?

We share your information:

• With third parties involved in our business operations, bound by privacy regulations.
• With healthcare providers for continuity of care.
• When required by law, for public safety, or in emergency situations.
• Through My Health Record for medical service provision.

How do we store and protect your personal information?

Your information is securely stored:

• Paper records are kept for at least 7 years in restricted access areas.
• Electronic records are encrypted on our secure network.
• All staff and contractors adhere to confidentiality agreements.

How can you access and correct your personal information?

You have the right to request access to and correction of your information. Requests should be made in writing, and we will respond promptly, disclosing any associated fees.

How can you lodge a privacy-related complaint?

Submit written complaints via our suggestion box or directly to our reception, practice manager, or principal. You may also contact the OAIC or Health Care Complaints Commission for further assistance.

Privacy and our website

We do not collect personal information through our online presence. Data collected via Google Business is used for monitoring purposes only and does not identify individuals.

Policy review statement

This policy undergoes annual review, with updates communicated through our website and reception. Copies are available upon request.

Disclaimer

This privacy policy serves as a general guide and may not address specific circumstances. Users are advised to exercise independent judgment or seek professional advice for compliance with privacy laws.